Terms & Conditions

All rates quoted are valid for the dates stated on the rate sheet and are subject to the following terms and conditions:

General

  • All rates are guaranteed for the dates/periods confirmed.
  • All rates include breakfast.
  • All rates include 14% V.A.T.
  • All rates are quoted in South African Rands (ZAR).
  • All reservations must be guaranteed by means of a bank transfer or a credit card deposit to the value of 50% of the accommodation due. Credit card users must complete and sign our credit card debit authorization form.

Booking Procedure

  • Reservations must be made in writing via fax or e-mail.
  • All cancellations and/or amendments must be made in writing.

Deposit & Payment

  • A 50% deposit is required to confirm a booking.
  • The balance is to be settled on arrival. Extras such as dinner, laundry, transfers etc, are due on departure.
  • Guests leaving before 08:30 am are requested to settle the day prior to departure.

Cancellation Policy

  • Cancellation and/or amendments will attract the following charges:
  • 100% Cancellation charge for total accommodation reserved if cancelled 7 or fewer days in advance; (this is also applicable to all “no-shows” and premature departure);
  • 75% Cancellation charge for total accommodation reserved if cancelled between 7 and 14 days prior to arrival;
  • 50% Cancellation charge as outlined above if cancelled between 15 and 21 days prior to arrival;
  • 25% Cancellation charge as outlined above if cancelled between 22 and 30 days prior to arrival.
  • Unforeseen cancellations due to war, unrest, administrative issues (e.g. invalid travel documents etc) or any other related circumstances are subject to the abovementioned terms and do not constitute a valid reason for waiver of the cancellation policy terms.

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